Salon FAQ – Balayage Hair Design and Hairport
Have questions before you book? This page covers the topics clients in Hamilton ask about most: bookings, colour, curls, timing, maintenance, pricing basics, and more.
If you don't see your question here, you can always reach out directly before scheduling or mention it during your consultation.
General & Booking Questions
How do I know which service to book?
If you're unsure, start with the service that feels closest to what you want—such as Women's Hair Colour & Cut, Men's Cut & Colour, or Balayage & Blonding. You can also request a consultation so your stylist can see your hair in person and help you choose.
How far in advance should I book?
For evenings and Saturdays, it's best to book at least a couple of weeks ahead when possible. Weekday daytime appointments may be available sooner, and last‑minute openings do happen—especially if you're flexible.
What if I'm running late or need to reschedule?
Life happens. If you're running behind or need to move your appointment, contact the salon as soon as you can so the schedule can be adjusted. This also helps make room for clients on the waitlist.
Do you take walk‑ins?
The salon primarily works by appointment to ensure each client gets the right amount of time. Walk‑ins may be possible if there is a gap, but it's always safer to call or book ahead.
Colour, Balayage & Lightening
How many sessions will it take to reach my colour goal?
It depends on your starting point (natural hair, previous colour, box dye, etc.), your hair's condition, and how light or dark you want to go. During your consultation, you'll get an honest plan for what's realistic in one visit and what may take a few appointments.
Will balayage or colour damage my hair?
Any lightening changes the hair, but the goal is to work in controlled stages and choose techniques that protect your hair as much as possible. If a photo reference would push your hair too far, your stylist will explain that and suggest safer alternatives.
Can you fix a colour I'm unhappy with from another salon or from box dye?
Many colour corrections are possible, but they are more complex and may require more than one visit. Your stylist will assess your hair in person, talk through your history, and outline a realistic correction plan so you know what to expect.
How often should I come back to maintain my colour?
It varies by service. Solid colours often need more frequent touch‑ups, while balayage can go longer between visits. Many clients return every 6–8 weeks for refreshes, with glosses or toners in between when needed.
Curly, Thick Hair & Men's Services
How should I arrive for a curly or thick‑hair cut?
Come with your hair dry and in its natural pattern—no tight ponytails, buns, or heavy oils. Light styling products are fine. This helps your stylist see your true curl pattern and how your hair behaves day to day.
Do you thin out thick hair?
The focus is on smart weight removal and shaping, not aggressive thinning that can create frizz or strange grow‑out. The goal is to reduce bulk where you don't want it and keep fullness where you do.
What about men's cuts and grey blending?
Men's services are a regular part of the salon's day. Many clients book Men's Cut & Colour with subtle grey blending so hair looks naturally refreshed instead of obviously dyed.
How often should I book for curls or men's maintenance?
Curly and thick‑hair clients often return every 8–12 weeks, while many men book every 4–6 weeks to keep their cut in shape. Your stylist can recommend a schedule based on how fast your hair grows and how polished you like it to look.
Aesthetic Services & Other Questions
Can I book lash, brow, or waxing services without a hair appointment?
Yes. Aesthetic services can be booked on their own or added to a hair appointment. Many clients combine them with a cut, colour, or Blowout & Event Style so they leave fully ready.
How should I prepare for facial waxing?
Avoid heavy creams, strong exfoliants, and retinoids on the area for a couple of days before your visit. Arrive with clean skin and let your stylist know if you've had any reactions to waxing in the past.
Do you provide exact pricing online?
Pricing can vary based on hair length, thickness, starting point, and how much work is required to reach your goal. You can contact the salon for current pricing and an estimate based on the service you're considering.
What if I'm nervous because of a past salon experience?
That's very common. You can mention it when you book or at the start of your appointment. The consultation is designed to slow things down, talk through your concerns, and build a plan you're comfortable with before any colour or cutting starts.
Still Have a Question Before You Book?
If there's something specific you're wondering about—your hair history, a big colour change, curly or thick‑hair concerns, or how to combine services—the best step is a quick conversation. From there, you can choose a service or build a plan together.